No matter what the enquiry, please get in touch
Tel: 0344 499 8323*
We’ll arrange an appointment
A presentation lasts about 30 minutes
Monday to Thursday: 9am-5pm
Friday: 9am-4pm
Saturday & Bank Holidays: 9am-5pm (N.B. our phonelines are only available 9am-12:30pm)
Sunday: Closed
It is our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure. In the first instance you should contact us by E-mail, telephone or in writing to the address below.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financialombudsman.org.uk.
*Important information: For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.