Experian Vehicle Lookup
We use an Experian vehicle lookup, when adding vehicles to the diary. This enables our system to automatically advise users of the exact vehicle make and model.
Key benefits:
- Quick and easy to add vehicles to diary
- More accurate vehicle information
- Minimises the chances of the wrong vehicle being added
CDK (Kerridge/Autoline/Drive)
Dayinsure are the only courtesy and demonstrator insurer who provide an authorised integration with CDK (formerly ADP).
Key benefits:
- Enables users to make courtesy bookings on the Connect system directly from the WIP in the Point of Sale diary
- Customer details are taken from CRM, eliminating double-keying and the inefficiencies of running two systems whilst speeding up the booking process
- Dayinsure and CDK’s integration also allows for improved vision on cost recovery with charges automatically added to the WIP when the vehicle is returned
Real Time Communications (RTC)
Dayinsure also integrates with Xtime’s RTC application. Dayinsure Connect can feed up-to-date courtesy vehicle availability back to RTC.
Key benefits:
- This allows contact centre staff to reserve courtesy vehicles for customers without switching systems and eliminating the need for double-keying
- Dealership staff have a ready-populated web-based diary managing their courtesy vehicle bookings and with customer data being fed from RTC, there is less information for them to input
- This speeds up the booking process and improving the customer’s experience